Privacy Policy

Last Updated: April 18, 2025

merlixo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website merlixo.online and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in courses or programs
• Subscribe to newsletters or communications
• Contact us via email or contact forms
• Participate in surveys or feedback requests
• Make purchases or transactions

This information may include:

• Name and contact details
• Email address
• Phone number
• Billing and payment information
• Account credentials
• Professional background and experience
• Course progress and performance data

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referral sources and navigation paths
• Cookies and similar tracking technologies

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing enrollments and transactions
• Delivering course content and materials
• Communicating with you about updates, announcements, and support
• Personalizing your learning experience
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Sending promotional materials and newsletters (with your consent)
• Conducting research and analytics

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who assist us in operating our website, processing payments, delivering content, analyzing data, or providing customer support.

3.2 Business Transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.4 With Your Consent

We may share your information with third parties when you have given explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure server infrastructure

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@merlixo.online.

7. Marketing Communications

If you have opted in to receive marketing communications, you may opt out at any time by:

• Clicking the unsubscribe link in our emails
• Adjusting your account preferences
• Contacting us directly at contact@merlixo.online

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you a notification via email or through our services

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

merlixo
Office, K G Business Centre, BIZ Space
417 Kingsfield Way
Northampton NN5 7QS
United Kingdom

Email: contact@merlixo.online
Phone: +44 20 3286 4883

13. Data Protection Officer

For matters specifically related to data protection and privacy compliance, you may contact our designated data protection contact at contact@merlixo.online.

14. Specific Information About Our Services

14.1 Course and Learning Data

When you participate in our courses, we collect information about your learning progress, course completion, quiz results, project submissions, and engagement metrics. This data is used to:

• Track your educational progress
• Provide certificates and credentials
• Improve course content and delivery
• Provide personalized recommendations
• Generate anonymized analytics for course improvement

14.2 Payment Information

Payment processing is handled by third-party payment processors. We do not store complete credit card information on our servers. Payment processors may collect and process payment information according to their own privacy policies.

14.3 Community and Forum Data

If you participate in community forums, discussion boards, or interactive features, your posts and contributions may be visible to other users. Exercise caution when sharing personal information in public areas.

15. Your Choices Regarding Data Collection

You have control over certain aspects of data collection:

• Browser settings can be adjusted to reject cookies
• Account settings allow you to control communication preferences
• You can request to limit data collection for analytics purposes
• You can choose not to provide optional information

Please note that limiting data collection may affect your ability to use certain features of our services.